Terms and Conditions


This Terms of Use presents the "General Conditions" applicable to the use of services offered by SynCab, either through application software for mobile phone handset (app) or phone. The user certifies that he agrees to all terms set forth by SynCab to access and request services. If you do not agree with the terms and conditions of use of the system and the privacy policy of SynCab or not willing to be associated to it, do not install the app, delete it and do not make any use of it and telephone.


(I) "Taxi (s)": User musts that register as taxi drivers on the Website and that is accepted by SynCab to participate in the project;
(Ii) "Passenger (s)" means any User who signs up and registers as passengers on the application software for mobile phone handset (app) or phone;
(Iii) "Services" means the passenger transport services through taxi provided by the Taxi drivers to the Passengers.
(Iv) "User": Taxi Drivers and Passengers.


a) When registering, the User agrees to provide accurate information, complete and updated as requested on the form filled, being SynCab not obliged to supervise or control the accuracy of the information.
b) Only those individuals who have full legal capacity are allowed to participate in the project. People who do not enjoy this capability, among them under aged, should be assisted by their legal representative.
c) The TAXI DRIVER agrees that by registering he will be scrutinized to be accepted by SynCab who may refuse or cancel his user account at any time, whether by complaints or by internal policy.
d) The SynCab further reserves the right to use all legal means possible and to identify its users, as well as to request, at any time, additional data and documents it considers appropriate in order to verify personal data informed by the user.
e) The SynCab is not liable for any damage resulting from the disclosure of the password to third parties. You shall be solely responsible for this.
f) You may not transfer in any way, the user's registration to a third party.


- Relationship Driver Passenger:
a) SynCab does not provide transportation services by taxi, serving only as an intermediary in order to optimize the scheduling service for the taxi. Thus, by accepting the provision of services by the TAXI DRIVER, he PASSENGER acknowledges that the SynCab has no direct association with the TAXI DRIVER, it just facilitates contact between driver and passenger. The user acknowledges and agrees that SynCab is not liable for any act or omissions committed by any user, whether by robbery, commitment break as a result of any act, discussions, and others including the effective fulfillment of the obligations assumed by the users and loss not being for tax purposes. The user acknowledges and agrees that, by registering and accepting the policy of the service, do so at his total means and exclusive risk. SynCab recommends that every transaction is done with good sense.
- From availability and inconsistency in the system:
b) SynCab does not guarantee that the system will be available without any interruption and that it will always be error-free, and therefore, shall not be liable for damages caused to users.
c) You agree that SynCab is also not responsible for any damages or losses caused to your computer or electronic devices as a result of using the Website, charger in the fleet or application software for mobile phone handset (app).
d) SynCab is not liable for any error or inconsistency of information with other independent systems, specializing in the service provision for GPS, radar and similar.
- Compensation for damages:
e) User agrees to indemnify and hold harmless the SynCab and its representatives from any claims, suits, losses, liabilities, damages and expenses, including reasonable attorneys' fees and court costs for the damage they cause.


a) The PASSENGER certifies that he uses the service for their own free will and untrammeled choice and recognizes and accepts as its responsibility and risk for using the Website.
- The acceptance and refusal and cancellation of services:
b) The acceptance and denial of the service may occur at first by DRIVER, who can accept or deny the service when receiving a notification for a ride. PASSENGER may cancel the contract for any reason. Both recognize that SynCab is not liable for any delays, cancellations, failure to cancel the contract and miscommunication between passenger and driver, nor for any delay or failure in the delivery of services from the DRIVER.
- The information and risks of the service:
c) The PASSENGER acknowledges and declares that understands and is aware of all the risks involved in the use of the Website and contracting services, pledging to reasonably take care as expected of someone who chooses a taxi to transport himself.
d) The PASSENGER acknowledges and agrees that SynCab performs no DRIVER selection, simply registering on their application software for mobile phone handset (app) to participate does not vouch for its suitability, legally, physically or mental health to provide the Services. The PASSENGER acknowledges that the data provided from the TAXI DRIVER, such as: (i) vehicle model, (ii) plate of the vehicle, (iii) full name, (iv) profile picture, among others, were provided by the DRIVER himself. By accepting the Services, the PASSENGER acknowledges that SynCab has no involvement in the contractual relationship between driver and passenger.


a) It is a choice for the PASSENGER to evaluate the TAXI DRIVERS who transported them, assigning scores or commenting their service. Evaluations shall be for the exclusive use of SynCab in order to better serve the PASSENGER, and may even block the TAXI DRIVER in case of several complaints. SynCab reserves the right to use the evaluations to improve the service, whether for internal or external usage.


All user who access and/or acquiring services through this website or any mobile application, you are agreed and voluntary granted your consent to “SynCab” to collect, use and transfer of your personal data as set out in this policy. Please read the below privacy policy carefully:

a) SynCab (“We”) will collect, store and may transmit or make available to any third party data and information provided by the PASSENGER(“You”) upon the registration on the application software for mobile phone handset (app), not limited to the location, full name, last name, your profile photo, phone number. And for TAXI DRIVER, besides the previously mentioned, the registration number and grantee or auxiliary data of your vehicle, such as make, model, color and plate, among others.
b) The personal data collected from you will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to contact you when necessary. We may also use and analyze the data we collected so that we can administer, support, improve and develop our future products.
c) It is mandatory for you to provide personal data such as your name, phone number, and/or email address. In the event that you do not provide such personal data, we may not be able to provide you with our services.
d) If you do not want us to use your personal data described above or change your mind about being contacted in the future, please let us know by using the contact details set out below so that we can amending your information accordingly.
e) We may use your personal data if we are or whereas we may think fit under a duty to disclose or share your personal data to a third party in or outside Hong Kong in order to comply with any legal or regulatory obligation that may arise in or outside Hong Kong; or in order to enforce the Terms of Use of the Website and/or any other agreement; or to protect the rights of SynCab or others. This includes exchanging your personal data with other Companies and other Organizations for the purposes of abovementioned (such as Companies within Chung Shing Taxi Group, Government, Regulatory Authorities, Banks, Insurers, Card Associations, Online Payment Platforms, and any Agent, Contractor or Third Party Service Provider that we work with in providing SynCab Services).
f) You are strongly recommended to change your log-in password periodically. We also advise you not to share your password with anyone.
g) We implement appropriate security measures to safeguard and help prevent unauthorized access, change, accidental loss, unauthorized disclosure or removal without permission of any personal data collected. From time to time, we will keep your information for a reasonable period for as long as necessary, or as long as the law requires.
h) We shall not be liable for any loss of personal data, including resulting from acts of God, force majeure, that occurred because of the invasions to the Website and security breach by unauthorized third parties.
i) You have the right to request access to and/or correction of the personal data we hold about you ("Access Request") and to request us to make any changes to ensure that it is accurate and up to date. If you wish to access or correct your personal data, please contact us using the contact details set out below. In any event that you make an Access Request, we reserve the right to charge an administration fee to cover our costs in providing you with the details of your personal data that being held by us.
j) Any changes made to our Privacy Policy will be posted to our Website and without prior notice.
k) Any enquiries, requests and comments relating to our use of your personal data are welcomed and should be addressed to our Data Protection Officer at SynCab by email at info@syncab.com.hk.


a) The SynCab may notify, suspend or terminate, temporarily or permanently, the account of any user at any time, and take legal actions if: (i) violates any of the representations, warranties and obligations contained in these Terms of Use any policies or rules and adjacent to it, (ii) deceptive or fraudulent practices, or (iii) SynCab concludes, in its sole discretion, that the activities and attitudes have caused or may cause harm to others or the SynCab in its own. The user shall not be entitled to any indemnity or compensation for the cancellation or suspension of your account on the system.


a) SynCab grants to the User a limited, personal, nonexclusive, nontransferable, non-commercial and fully revocable license to use the Website on his mobile or computer, in conformance and agreement of the terms contained in this Agreement. SynCab reserves all rights to the Website not expressly granted here.
b) The SynCab is not liable for any damage suffered by the User who has copied, transferred, distributed or used any Website protected content, violating the rights of others.


a) This Term of Use does not generate any partnership agreement, in office, franchise or employment relationship between the user and the SynCab.
b) This Term of Use may be changed by SynCab anytime. The changes will come into force automatically on the date of the publication of the new version on the Website.
c) These Terms of Use shall be governed by and interpreted in accordance with the laws of each country and any disputes arising from this disclaimer which cannot be resolved by the parties, shall be submitted to the jurisdiction of the each determined city.
d) By registering as a driver or passenger in the system and electronically accepting this Term, by clicking the "I accept the terms of use", the User declares automatically and unconditionally to comply with these Terms and all other policies and rules available in the system.


Only registered users may use SynCab to call for taxis. By registering to use the service, you agree to:
 a) Provide truthful and up to date information during the registration process, and shall only use the service in good faith, without breaking any laws in the country where the taxi is requested.
 b) Never abuse the service by requesting a taxi without the intention of using it. If a problem arises during the use of the service, users shall, in good faith, attempt to solve the problem with the help of the taxi driver and SynCab’s customer service.
 c) Never use the service in a way that causes damage to SynCab or one of its partners.


Users accept that SynCab acts solely as a scheduling/matching service between its users and taxi drivers, and that it is not responsible for any issues that arise during the taxi ride, such as accidents, delays, or car discomfort.
SynCab, on the other hand, commits to provide a thorough screening service so that only taxi drivers in good, legal standing in their cities/countries shall take part on the service.


Use of the service does not trasmit any intellectual property rights between SynCab’s and its users. Users agree not to steal and/or publish, without SynCab's explict consent, any material, screens or artwork presented by the application during the use of the service.


SynCab reserves the right to block any user on its platform should it suspect said user is attempting to abuse the platform or mislead taxi drivers, SynCab employees, partners or other users through the platform. These actions include, but are not limited to: using stolen credit cards, requesting taxis without the intention to board them, not paying for the service, and constantly cancelling requests before the taxi arrives.