SynCab Services

SynCab is a high quality taxi fleet offering three classes: Multi-Purpose Taxis (MPT), SynCab e-Multi-Purpose Taxis (eMPT), and Selected Personal Taxis (SPT). The difference between MPT and SPT is that the former is a large-size taxi and equipped with a wheelchair ramp and dedicated wheelchair space to provide barrier-free taxi transportation to wheelchair users.

‘SynCab’ is derived from the English word “synchronise”. Our mission is to “be synchronised with your life”. We hope that all passengers, be they business travellers, tourists, the elderly or wheelchair users, can conveniently enjoy SynCab’s high quality service and a comfortable taxi journey.

If a passenger has left behind valuables in a SynCab taxi, they should call the SynCab hotline as soon as possible with the booking record so one of our customer service officers can contact the SynCab driver. Without a booking record, the passenger can still provide details such as boarding time, taxi licence plate and pick-up location. The passenger will be notified immediately if and when the lost item is found. It is at the discretion of SynCab to require the passenger to pay for the taxi fare if they request that the lost item is delivered to them.

All SynCab taxis are covered by the smoking ban at all times. No person shall smoke or carry a lighted cigarette, cigar, or pipe in a taxi. Food and drink is permitted, but for the comfort of all, please be considerate: keep our taxis clean and avoid strong-smelling food.

All passengers are welcome to book a SynCab via the following channels:

- SynCab mobile app (“SynCab”)

- SynCab website: https://www.syncab.com.hk
- Booking hotline: 3700 6500

When a passenger makes a booking via our hotline or mobile app, we will immediately allocate the nearest SynCab to pick up the passenger. It may take longer to arrange if the location is in a remote area. We accept bookings within a week to facilitate passengers’ travel planning.

SynCab accepts bookings 24 hours. Customers are welcome to download our mobile app (“SynCab”) at any time and start using our booking service.

Passengers who need to make changes after they have made a booking are advised to contact us as soon as possible. We will do our best to accommodate the request.

Passengers are advised to enter their address details manually for the driver to identify the pick-up point. Alternatively passengers can call the SynCab booking hotline on 3700 6500 for assistance.

SynCab eMPT can accommodate one wheelchair passenger plus three passengers, or five passengers. SynCab MPT can accommodate one wheelchair passenger plus two passengers, or four passengers. SynCab SPT can accommodate up to four passengers.

SynCab gives priority to bookings and passengers will be charged a booking fee. Booking fees do not apply to SynCab taxis hailed in the streets. In addition to the booking fee, if applicable, metered fares will be charged in accordance with the prevailing fare scale announced by the Hong Kong SAR Government.

SynCab offers different types of taxis covering the New Territories, Urban and Lantau Island.  SynCab charges metered fares in accordance with the prevailing fare scale announced by the Hong Kong SAR Government. Please refer to the SynCab app for the latest booking fees.

Yes, please refer to the SynCab app for the latest booking fees for MPT and SPT.

Passengers are required to pay the metered fare and an additional HK$5 per pet including a bird or per luggage. Light luggage placed on the passenger seat is exempt from additional luggage fees. We advise passengers travelling with a large pet to book an MPT for space.

Each SynCab is equipped with two USB charging sockets and a charging cable for passengers to use. As there are different models of mobile phone, we also encourage passengers to bring their own charging cable to ensure it is compatible for charging.

All SynCab MPTs and SPTs are equipped with Wi-Fi for passenger use.

According to the Road Traffic (Public Service Vehicles) Regulations, passengers are required to pay for the fare from the pick-up point up to the interruption. Under these circumstances, the driver will immediately inform SynCab’s customer service and arrange for another taxi to take the passenger to their final destination as soon as possible.

Specifications for SynCab’s wheelchair accessible MPTs are:  Height limit: 140cm including wheelchair passenger; ramp width: 70cm; maximum load: 200kg (wheelchair plus wheelchair passenger).

All SynCab MPT are equipped with a wheelchair ramp and designated wheelchair space.  The wheelchair space complies with relevant vehicle safety requirements. The SynCab SPT is not equipped with a ramp for wheelchairs.

Specifications for SynCab’s wheelchair accessible MPT are:  Height limit: 140cm including wheelchair passenger; ramp width: 70cm; maximum load: 200kg (wheelchair plus wheelchair passenger). SynCab SPT is not equipped with a ramp for wheelchairs.

We advise wheelchair passengers to bring a companion. SynCab MPTs can accommodate one wheelchair passenger plus two companions. If a wheelchair passenger needs to travel alone, our drivers are professionally trained and capable of providing assistance.

SynCab provides real-time and advanced booking as well as chartered services. For more information, please call the SynCab booking hotline on 3700 6500.

Yes. It must be arranged through our hotline. Please call 3700 6500 for more information.

All SynCab drivers are required to undergo professional training by the company. We also organise customer service training sessions to ensure that our drivers are able to provide thoughtful, professional, safe and high quality services. All SynCab drivers are required to:

    Hold a valid Class VI driving licence;

    Be polite and courteous;

    Be familiar with the streets and roads in Hong Kong;

    Speak Cantonese and work-related English.

All SynCab drivers are professionally trained to handle emergencies. They will follow company guidelines to perform first aid or call the police for assistance as required.